Our sweets, farsan and dry fruits are food products, and most are freshly made and perishable. To guarantee freshness and hygiene for every customer, Hariom Sweets follows the policy below.
1. Returns
- Due to the perishable nature of our products, we do not accept returns of food items once delivered.
2. Damaged, Wrong or Missing Items
- If your order arrives damaged, tampered, spoiled, incorrect or with items missing, we will offer a replacement or a refund.
- Report the issue within 24 hours of delivery by emailing hello@hariomsweets.in or WhatsApp/calling +91 84005 52277, with your order number and clear photos of the product and packaging.
- Claims raised after 24 hours, or without photos, may not be eligible.
- Our team will review your request and respond within 48 hours.
3. Order Cancellation
- You can cancel an order before it is dispatched by contacting us. A full refund will be issued.
- Once an order is dispatched or out for delivery, it cannot be cancelled.
- Custom, personalised and bulk / corporate gifting orders cannot be cancelled once production has started.
- We may cancel an order if a product is unavailable or if we cannot deliver to your location; you will receive a full refund.
4. Refund Timeline
- Approved refunds are processed within 5–7 working days to the original payment method (UPI, card, net banking or wallet).
- For Cash on Delivery orders, refunds are made via bank transfer or UPI to the account details you share with us.
- The time taken for the amount to reflect in your account depends on your bank or payment provider.
5. Non-Refundable Cases
- Change of mind or taste preference after delivery.
- Delivery failure due to incorrect address, unavailability of the recipient or refusal to accept the order.
- Natural variations in colour, shape or texture of handmade products.
Hari Om Dryfruits and Sweets
Address: Kalbadevi Road, Mumbai, Maharashtra 400002, India
Phone: +91 84005 52277
Email: hello@hariomsweets.in
GSTIN: To be updated · FSSAI Lic. No.: To be updated